Terms of use

alfamed.com.gr is the online store for product display and distribution of the company Alfamed P.C. that is located at Charitou 9, 43100, Karditsa, Greece (Business ID: 801442902, Tax Authority: Karditsa, Registration Number: 156942831000). The use of alfamed.com.gr online store implies the acceptance of the following terms. If you don't agree with the following terms, please refrain from using it.

LIMITATION OF LIABILITY

The online store of Alfamed P.C. is not responsible for any technical problems that may occur to users when they attempt to access the website and when browsing in it, and are related to the operation or compatibility of their own infrastructure while using the website.

Moreover, Alfamed P.C. has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it. 

CUSTOMER SERVICE

The customer service department is available to answer your questions through e-mail at sales@alfamed.com.gr

If you prefer communication via phone, please call +30 2441022267.

The prices are in euro and include the applicable VAT and may change any time. If there is a price adjustment and you have ordered an item, you will receive it with the price that was valid when the order was placed.

If a product does not list a price or is zero, it may have come from a wrong entry, so it is not valid. In that case, please contant the company via phone at +30 2441022267.

AVAILABILITY OF PRODUCTS

The alfamed.com.gr online store offers all internet users the opportunity to buy a wide range of products at competitive prices, displaying, promoting and processing the products of its suppliers.The company chooses at its absolute discretion the products it will present to the consumer public through alfamed.com.gr as well as renewing and/or withdrawing them, at any time, without justification and without prior notification in any way. Finally, the pricing policy of the company as well as the methods of promoting its sales, through offers and/or discounts, are determined exclusively by the company and may be modified at any time, without prior notification in any way.

PRODUCT IMAGES AND DESCRIPTIONS

Products may differ from the photos shown in the online store. The colors of the product images as shown on our website may have been affected by the settings you have set on your computer and we have no access to them. The company does its best for a decent and accurate display of colors. Third-party intellectual property works that may be included in alfamed.com.gr have been placed for informational purposes. If requested by the beneficiaries, they will be removed immediately.

SECURITY

Alfamed I.K.E. recognizes the importance of the security of Personal Data as well as electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security.

All information related to your personal information and transactions is secure and confidential.

SECURITY OF TRANSACTIONS

Privacy compliance is a given matter. The same basic principles that govern traditional transactions also apply in the case of e-commerce.

All information transmitted by the customer to Alfamed I.K.E. are confidential and they are used only to the extent that this is deemed necessary in the context of the services provided.

For your own safety, you should also treat all information provided through the service as confidential and not disclose it to any third party.

PRIVACY

While you visit the web pages on alfamed.com.gr, you may be asked to provide personal information (name, surname, occupation, email address, shipping address etc.) to process your orders or to provide our services.

Any personal data you provide anywhere on our pages and services of the website alfamed.com.gr, are to be used sollely for reasons related to your transactions with us, to improving the services provided and ensuring the operation of the respective service and are not permitted to be used by any third party (with the exception, where provided by the Law, only to the competent authorities).

In any case, the Alfamed P.C. employees that have access to your personal data are select and the access of unauthorized personel to your personal data is forbidden.

In any given time, the user maintains the right to update or and objection of the further processing of their data according to the current legislation on the protection of personal data.

Cookies Policy

We use cookies on our website for its proper operation, to improve performance and analysis, as well as for advertising purposes. You can modify your browser settings to reject some or all cookies, except for the absolutelly necessary ones. You should keep in mind that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available.

What are cookies?

Cookies are small files in text format, that are stored in the visitor's browser when they visit a website. The information that is stored on the computer of the visitor may contain information such as which websites the visitor visited, the date and time of the visit, as well as random and unique visitor identification number. With this function, the website is able to store useful information about the visitor's browsing on the website, in order to offer the visitor a unified browsing experience.

There are two different types of cookies: session cookies and persistent cookies. They are used for different purposes and store different information.

Session cookies contain information that is being used in the current website access of your browser. These cookies are automatically deleted when you close your browser. Nothing will remain on your computer after exiting the website.

Persistent cookies are used for storing information that is being used in between website visits. That data allows the website to recognise that you are a returning visitor and to react accordingly. The lifespan of persistent cookies is defined by the website and can range from a couple of minutes to years.

What kind of cookies do we use on our website?

The cookies we use are both session and persistent cookies. They don't damage or harm your computer, neither the programs or files in it. In any case, cookies allow for better customer support and experience when visiting our website and we recommend you have them enabled.

Even if you choose to not accept them, apart from the absolutelly necessary cookies, you can still enjoy our website's basic functionality. In case you have enabled the use of cookies and you are using a shared computer, please log out when your session ends, if you have signed in to your account on our website.

Changes in Cookie Policy

We update this Cookies Policy whenever necessary. If there are important changes in the Cookies Policy, we will publish the update of the present policy on our website and we will notify you in any convenient way.

Please keep in mind that cookies are absolutelly necessary in order for the alfamed.com.gr website to function properly and seamlessly.

Payment Methods

With debit or credit card

With cash on delivery (charge 1,80€ including VAT)

With PayPal (currently unavailable)

With deposit to one of the following bank accounts:

EUROBANK: GR6502602260000660201563285

PIRAEUS: GR3901726050005605101398631

COOPERATIVE BANK OF KARDITSA: GR6708900100003010104008500

With beneficiary: ALFA MED PRIVATE CAPITAL COMPANY

After the deposit in the bank, send the proof of payment to sales@alfamed.com.gr . When we receive the copy of the bank payment, we will ship your order.

ATTENTION: Any possible costs of the bank transaction shall be charged sollely to the buyer. Otherwise, the transfer will be cancelled and the money will be returned, after first deducting all the costs of the bank transaction.

Shipping Methods

With a courier

With a transport company (for items of large volume or weight)

With collection from the store - Charitou 9, Karditsa

Shipping Costs

The shipping costs are automatically calculated based on the total weight of the products of each order. In case your shipping address is in an inaccessible area according to the criteria of the transport company, or your order is of large volume or weight, additional charges may be applicable besides the price shown on the shopping cart, for which you will be informed by phone.

ATTENTION: In case of cash on delivery purchase, the buyer is charged with the cash on delivery costs which amount to 1,80€ plus shipping.

RETURN POLICY - WITHDRAWAL

Change or modification of order

Changes or modifications of orders are made by calling 244122267, under the condition that the order hasn't been shipped. Every change or modification of an order means delay in its execution, as it needs to be canceled and re-entered in the system.

Cancellation of order

Cancellations of orders before their shipment are made without charge to the customer. Special orders don't get cancelled unless otherwise agreed.

Product returns

Product returns are accepted within fourteen calendar days from receiving the order, with charge to the customer and must be accompanied by the receipt of purchase or the Sales Invoice (in the event that a Sales Invoice - Dispatch Note was issued by our company).

The returned products must be in the same condition that the client received them in, meaning without having been unsealed or tampered with and of course without having been used. In the event that one or more of the criteria above applies, the return is not accepted. It is good for the customer, the moment their receive their order, to check the condition and intactness of the packaging in order to identify any obvious defects in the products of the order.

ATTENTION: In the event that the above conditions for the return of the product are not met, it is not accepted by our company and the order is to be returned to the sender with the sender's expense.

In case of returning products due to their characteristics not matching the ones of the order or because they are defective or damaged, the costs of returning and re-sending the products shall be at the expense of our company.

Return of certain products is NOT accepted if their packaging has been opened, for health protection and hygiene reasons, such as personal care products (creams, medical consumables, tights, masks, thermometers, etc.)

When it is not possible to replace the returned product or the customer does not wish its replacement, the refund is made within 30 days, from receiving the product from our company, by deposit to the customer's bank account.

ORDER DELAY

Your order may be delayed for the following reasons: Due to problems in the production of the manufacturer - supplier. Due to the lack of the product from our warehouse (you will be notified by phone immediately by us). Due to extreme weather, strikes or force majeure. In any case, alfamed.com.gr will inform its customers of any shipping delay.

PERIODIC CHANGES

ALFA MED P.C. reserves the right to modify or renew the terms of use. We recommend that you visit this page at regular intervals in order to be informed of any changes in the content of the terms of use.